Return policy

Wicklow Flooring Return Policy

At Wicklow Flooring, we are committed to providing a seamless shopping experience that adheres to the EU Consumer Rights Directive. Our policy allows customers to return products within 14 days of delivery, no questions asked.

Eligibility Criteria

• Condition: Items must be unused, undamaged, and returned in their original packaging.
• Exclusions: Custom-made, special-order items, or products that have been installed or modified are non-returnable.
• Proof of Purchase: A receipt or order number is required for all returns.

Return Process

1. Initiate Return: Contact us via phone or email within 14 days of receiving your order to request a return.
2. Return Approval: Once your request is approved, you’ll receive instructions for returning the item to our facility.
3. Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or damaged upon delivery.
4. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
5. Refund: Refunds will be processed to the original payment method within 14 days of the item’s return approval.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping charges.

Contact Information

• Phone: 086 252 3684
• Email: sales@wicklowfloorings.ie
• Address: Wicklow Flooring, Unit 31, Newtown Business And Enterprise Centre, Newtownmountkennedy, Co. Wicklow, A63 XR84

Our team is here to assist you with any questions or concerns regarding your return.

Additional Information

• Restocking Fees: In certain cases, a restocking fee may apply.
• Refund Methods: Refunds will be issued via the original payment method.
• Extended Warranties: Please check if the item has any manufacturer warranties which might offer additional coverage beyond our return policy.

For further details or questions about your return, please reach out to our customer service team using the contact details above.