Delivery information

Delivery Service and Timing

Wicklow Flooring offers delivery exclusively to the Republic of Ireland. Once your order is processed and dispatched, you can expect your delivery to arrive within 2-5 business days, depending on your location. Please note that delivery times may vary during peak periods or due to unforeseen circumstances such as weather conditions or courier delays.

For customers looking to have their orders delivered to Northern Ireland, please contact our customer service team. We will arrange delivery to these areas on a case-by-case basis to ensure that your needs are met promptly and efficiently.

Order Tracking and Updates

To provide you with peace of mind, all orders shipped through Fastway Couriers come with a tracking number. Once your order is dispatched, you will receive an email confirmation with your unique tracking number. You can use this number to track your parcel’s journey in real-time on the Fastway Couriers website, giving you full visibility of when to expect your delivery.

Insured Deliveries

We understand how important it is for your order to arrive safely, which is why all our shipments are fully insured. This means that in the unlikely event of damage or loss during transit, you will be covered, and we will work with Fastway Couriers to resolve the issue as quickly as possible. Our commitment to customer satisfaction means that we take every precaution to ensure your products reach you in perfect condition.

Checking Your Order Upon Delivery

We strongly advise all our customers to carefully inspect their order upon delivery. Before accepting the parcel from the courier, please check the outer packaging for any signs of damage or tampering. If you notice any damage to the packaging or if the products inside appear to be affected, you have the right to refuse the delivery.

In the event of damaged items, please notify us immediately by contacting our customer service team. We recommend taking photographs of the damaged parcel as evidence, which will help us expedite the resolution process with Fastway Couriers. Your satisfaction is our priority, and we will do everything we can to resolve the issue promptly.

Delivery Charges

Delivery charges for orders within the Republic of Ireland are calculated based on the size and weight of your order. The exact shipping cost will be displayed at the checkout before you confirm your purchase, so you have a clear understanding of the total cost. For deliveries to Northern Ireland, please get in touch with our team to discuss the most suitable shipping options and costs.

Delivery Restrictions and Conditions

• Delivery Area: Wicklow Flooring currently delivers to the Republic of Ireland only. Delivery to Northern Ireland can be arranged upon request.
• Access Requirements: Please ensure that there is suitable access for the delivery vehicle to your property. Fastway Couriers may not be able to deliver to areas with restricted vehicle access.
• Signature on Delivery: A signature is required upon delivery to confirm that you have received your order in good condition. If you are unavailable, Fastway Couriers will attempt to leave the parcel with a neighbour or provide instructions for redelivery.